Refund policy

RETURN & REFUND POLICY

If you are unsatisfied with your Floorcare.com purchase, please contact  us at custserv@floorcare.com.

DEFECTIVE ITEMS

If you discover what you believe is a product defect in your Floorcare.com shipment, please contact custserv@floorcare.com. Such a defect, if any, may be covered under the terms of your product's warranty. Please refer to the warranty information and other supporting documentation that came with your product.

 

PRODUCT AVAILABILITY

Although every effort is made to ship your order according to the lead time provided, shipping dates may change due to unforeseen changes in supply. 

HOURS OF OPERATION

While the Floorcare.com Store is available 24 hours a day, 7 days a week online (except for routine maintenance), orders will only be fulfilled during standard business hours (8:00am to 5:00pm EST).

SUBJECT TO CHANGE

Floorcare.com reserves the right at any time to: 
Change the content, prices, policies, and terms and conditions of sale at the Floorcare.com Store 
Discontinue products without notice

ADDITIONALLY:

Floorcare.com is not responsible for typographical errors. 
All sales at the Floorcare.com Store are governed by New York law, without giving effect to its conflict of law provisions. 
No Floorcare.com employee or agent has the authority to vary any of the Floorcare.com Store's policies or the terms and conditions governing any sale.